Direct Repair Video
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Hey guys, I posted about my new channel a while back. Been into animating and video’s and thought I’d try to spoof progressive hearing how much they piss everyone here off. well, good for a laugh i hope..lol…dont forget to subscribe!
[video]http://www.youtube.com/watch?v=j-viXJbfszs&feature=channel_video_title[/video]
Wow…lol
I am sure that is how some customers feel indeed. Good job on the video.
that is exactly what happens. great job :clappy
Funny. It has been a few years ago, but we had a call center tell one of our customers we were not on their list while on the speaker phone. My customer asked them whose list they(meaning the insurance company) were on. He then went on to tell the call center that if they were not on someones list he would have to drop them and go with another insurance company that was on the list. The funny part was, we were on their list, but they had been instructed to divert more work to another shop in our area. This type of steering only reinforces the old fashion need to market your shop and learned to capture and retain customers. This can only be done by constantly communicating and educating any potential customer of their rights as a consumer and your shops ability and potential to handle their needs.
thats nothing like the way we used to do it :p
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